At Danoras, we strive to ensure a simple and transparent shopping experience. Please review our return and refund guidelines below for both domestic and international purchases.

1. Return Window & Eligibility

• 30-Day Window: You may request a return or replacement within 30 days of delivery.
• Proof of Purchase: A valid order receipt or payment evidence is required for all returns or claims.
• Health & Personal Care Product Condition: Due to hygiene and safety regulations for antiseptic and health products, returned items must be unopened, unused, and in their original sealed packaging to be eligible for a refund or replacement. Unsealed hygiene products cannot be returned unless defective or damaged upon arrival.

2. How to Initiate a Return

• Online Orders: Start your return online through our returns portal or by emailing our customer support team at Support@danoras1.com.
• In-Store Purchases: Items purchased directly in-store must be returned to the store location with your receipt.

3. Shipping & Return Label Instructions

• Domestic (United States): Once approved, a prepaid shipping label will be emailed to you to print at home.
• International Buyers (e.g., UK / Great Britain): International customers must initiate returns through our support portal. Return shipping labels and costs for international change-of-mind returns are the responsibility of the buyer unless the item arrived damaged or incorrect.

4. Defective, Damaged, or Incorrect Items

• If you receive a damaged, defective, or incorrect item, contact support within 3 days of delivery. We will provide a replacement or full refund, including all shipping fees, at no extra cost.

5. Refund Processing & Timelines

• Inspection: Returns are processed and inspected within 10–14 business days after reaching our warehouse.
• Refund Issuance: Once approved, refunds are credited back to your original payment method within 5–7 business days.